Terms of Service — ReVaulted

1. Definitions

"Platform" refers to the ReVaultedwebsite, application, and all associated services."User" means any individual who accesses the Platform as a buyer, seller, or visitor."Seller" means a User who lists items for sale."Buyer" means a User who purchases items."Transaction" means a completed purchase between a Buyer and Seller facilitated by the Platform."Escrow" means the temporary holding of funds by the Platform between payment and delivery confirmation.

2. Acceptance of Terms

By accessing, browsing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and our Disclaimer. If you do not agree to any part of these terms, you must immediately cease using the Platform. We reserve the right to modify these terms at any time with 30 days' notice via email or Platform notification. Continued use after modification constitutes acceptance.

3. Eligibility & Registration

You must be at least 18 years old and legally capable of entering into binding contracts under the laws of your jurisdiction. By creating an account, you represent and warrant that: (a) all registration information is accurate, current, and complete; (b) you will maintain and promptly update your information; (c) you will not create multiple accounts; (d) you will not use the Platform if previously banned. We may require identity verification for sellers processing withdrawals in compliance with EU Anti-Money Laundering (AML) directives and DAC7 reporting obligations.

4. Platform Role & Relationship

ReVaulted operates as an intermediary platform that facilitates peer-to-peer transactions. We are not a party to any transaction between Buyers and Sellers. We do not own, possess, inspect, authenticate, or guarantee any items listed. We do not act as an agent, broker, or representative of any User. The contractual relationship for the sale of goods exists solely between the Buyer and Seller. Our role is limited to providing the technology infrastructure, escrow services, and dispute mediation.

5. Listing & Seller Obligations

Sellers must: (a) provide accurate, complete, and truthful descriptions of all items including condition, brand, defects, and dimensions; (b) use only their own photographs that accurately represent the item; (c) set prices in EUR not exceeding €120 per item; (d) not list counterfeit, stolen, hazardous, restricted, or illegal goods; (e) ship items within 5 business days of sale confirmation; (f) provide tracking information where available; (g) comply with all applicable local, national, and EU laws regarding the sale of second-hand goods. Sellers operating from Bulgaria must comply with the Consumer Protection Act (Закон за защита на потребителите). Violation of any listing obligation may result in listing removal, account suspension, or permanent ban.

6. Buyer Obligations

Buyers must: (a) complete purchases in good faith; (b) provide accurate shipping information; (c) inspect items promptly upon delivery; (d) not abuse the dispute, return, or buyer protection systems; (e) pay all applicable customs duties and import taxes for international purchases. Fraudulent chargebacks, false disputes, or systematic abuse will result in immediate account termination and may be reported to law enforcement.

7. Fees & Payment Terms

The following fees apply to each Transaction:

Platform Fee: 8% of the item sale price, deducted from the Seller's proceeds.
Buyer Protection Fee: €0.50 flat fee per transaction, paid by the Buyer. Covers escrow holding and dispute mediation services.
Shipping: Variable based on courier, weight, and route. Paid by the Buyer.
Payment Processing: Stripe processing fees (1.5% + €0.25) are absorbed within platform operations.

All fees are disclosed before transaction completion. Fee changes require 30 days' notice and do not affect existing transactions. No VAT is charged on second-hand goods sold by private individuals (C2C transactions) in accordance with EU VAT Directive 2006/112/EC. For the complete fee breakdown, see our Fee Schedule.

8. Escrow & Payout

All payments are held in escrow by the Platform until delivery is confirmed. The escrow process: (1) Buyer pays at checkout — funds are held by Platform; (2) Seller ships item and provides tracking; (3) Delivery is confirmed via courier tracking or Buyer confirmation; (4) A 48-hour protection window begins; (5) If no dispute is filed, funds are released to the Seller. Payouts are processed to the Seller's registered bank account. Minimum payout amount: €5.00. ReVaulted reserves the right to delay payouts if fraud is suspected or a dispute is pending.

9. Returns & EU Consumer Rights

In accordance with EU Directive 2011/83/EU (Consumer Rights Directive), Buyers have a 14-day right of withdrawal from the date of delivery for cross-border transactions where the Seller is acting in a commercial capacity. For C2C transactions between private individuals, this statutory right does not apply; however, ReVaulted provides a voluntary 14-day return window as a goodwill measure. Return conditions: (a) the item must be in the same condition as received; (b) the Buyer must request the return within 14 days of delivery; (c) return shipping is paid by the Buyer; (d) refund covers the item price only — the €0.50 buyer protection fee and platform fee are non-refundable; (e) returns must be shipped with tracking.

10. Disputes

Buyers may file a dispute within 48 hours of confirmed delivery if the item is significantly not as described, damaged in transit (if seller is responsible for packaging), or not received despite tracking showing delivery. The dispute process: (1) Buyer files dispute with description and evidence; (2) Seller is notified and has 72 hours to respond; (3) ReVaulted mediates based on evidence from both parties; (4) A resolution is issued (refund, partial refund, or release to seller). ReVaulted's dispute decisions are final and binding. Escrow funds remain frozen during dispute resolution. Abuse of the dispute system constitutes a breach of these Terms.

11. Shipping & Delivery

Sellers are responsible for: (a) shipping items within 5 business days of the order being placed; (b) using the courier selected by the Buyer at checkout; (c) packaging items adequately to prevent damage; (d) providing tracking information. If a Seller fails to ship an order within 5 business days, the order will be automatically cancelled, the Buyer will receive a full refund, and the Seller's account may be subject to performance penalties or suspension. This applies to both own-product and dropship listings.ReVaulted is not a shipping carrier and is not liable for items lost, damaged, or delayed in transit. For international shipments, Sellers must provide accurate customs declarations including HS codes where required. Customs duties, import VAT, and brokerage fees are the Buyer's sole responsibility.

12. Prohibited Items & Conduct

The following are strictly prohibited: counterfeit or replica goods; stolen property; weapons, ammunition, or explosives; drugs or drug paraphernalia; hazardous materials; recalled products; items violating intellectual property rights; adult content; live animals; human remains or body parts; items promoting hate, violence, or discrimination. Prohibited conduct includes: price manipulation, shill bidding, creating fake reviews, harassment of other Users, circumventing Platform fees, and any form of fraud.

13. Intellectual Property

All Platform content including logos, design, software, and trademarks are owned byReVaulted or its licensors and are protected by copyright and trademark laws. Users retain ownership of content they upload (photos, descriptions) but grant ReVaulted a non-exclusive, worldwide, royalty-free license to display, reproduce, and distribute such content on the Platform for the purpose of facilitating Transactions.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REVAULTED AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR: (A) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; (B) LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITY, OR GOODWILL; (C) THE QUALITY, SAFETY, OR LEGALITY OF ITEMS LISTED; (D) THE TRUTH OR ACCURACY OF LISTINGS; (E) THE ABILITY OF SELLERS TO SELL OR BUYERS TO PAY. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO REVAULTED IN THE 12 MONTHS PRECEDING THE CLAIM. Nothing in these Terms excludes liability for death, personal injury, or fraud caused by our negligence, or any other liability that cannot be excluded under applicable law.

15. Indemnification

You agree to indemnify, defend, and hold harmless ReVaulted and its affiliates from any claims, losses, liabilities, damages, costs, and expenses (including legal fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) any content you submit to the Platform; (e) any Transaction you enter into through the Platform.

16. Termination & Account Suspension

We may suspend or terminate your account at any time, with or without notice, for: violation of these Terms, suspected fraud, prolonged inactivity (12+ months), or at our discretion. You may delete your account at any time through your account settings. Upon termination: (a) pending escrow transactions will be completed or refunded; (b) outstanding payouts will be processed within 30 days; (c) your listings will be removed; (d) your data will be handled per our Privacy Policy and legal retention obligations.

17. Fraud Policy & Account Blocking

ReVaulted employs automated and manual fraud detection systems to protect Users and the integrity of the marketplace. The following activities constitute fraud and will result in immediate and permanent account blocking:

Listing items you do not own or do not have in your possession or immediate ability to obtain for fulfillment.
Arbitrage schemes: Listing items currently for sale on other platforms without owning them, with the intent to purchase from the original platform only after a sale on ReVaulted.
Counterfeit goods: Listing fake, replica, or imitation items as genuine.
Identity fraud: Using false information, multiple accounts, or impersonating other Users.
Payment fraud: Fraudulent chargebacks, stolen payment methods, or money laundering.
Manipulation: Fake reviews, shill buying, price manipulation, or gaming the dispute system.

Consequences of confirmed fraud: (a) Immediate and permanent account blocking; (b) All active listings are deactivated; (c) Any pending payouts, escrow balances, or account balances will be forfeited and NOT refunded; (d) The matter may be reported to law enforcement authorities; (e) ReVaultedreserves the right to pursue civil action to recover losses. By using the Platform, you acknowledge and agree that ReVaulted has the sole and absolute discretion to determine whether an activity constitutes fraud and to take any action it deems appropriate, including blocking accounts and withholding funds. This clause survives termination of these Terms.

18. Cross-Platform Listing Imports

ReVaulted allows Users to import listings from external platforms (e.g., Vinted, OLX, eBay, Wallapop) via URL for convenience. By using this feature, you acknowledge and agree to the following:

18.1 Ownership Requirement. You must be the original owner and creator of the listing on the source platform. Importing another person's listing is strictly prohibited and constitutes fraud.

18.2 Physical Possession (Own Products). For listings marked as "My Own Product," you must have the item in your physical possession at the time of listing.

18.2a Dropship Products — Authorized Fulfillment. Sellers may list products sourced from verified external suppliers by selecting "Dropship Product" during listing creation. By doing so, the Seller accepts full responsibility for: (a) ensuring the supplier can fulfill the order; (b) shipping the item within 5 business days of the order being placed; (c) the accuracy of the listing description, images, and price. Orders not shipped within 5 business days are automatically cancelled by the Platform, the Buyer receives a full refund, and the Seller's performance score is negatively impacted. Repeated auto-cancellations may result in account suspension or permanent ban. Unauthorized arbitrage — listing items from platforms where you are not the verified account holder — remains strictly prohibited.

18.3 Accuracy of Information. All imported listing details (title, description, photos, price, condition) must accurately represent the item. You are responsible for reviewing and correcting any imported data before publishing.

18.4 Review & Monitoring. All imported listings are subject to automated fraud scanning and manual admin review before being published. ReVaulted monitors source URLs, image similarity, and listing metadata to detect abuse. Imported listings may be held in a pending review state until approved.

⚠️ WARNING — Prohibited Conduct When Using Cross-Platform Imports:

Identity misrepresentation: Importing listings that belong to another seller on any platform.
Ownership fraud: Listing items you do not own or do not have in your possession.
Unauthorized arbitrage: Using ReVaultedas a reselling front without being the verified account holder on the source platform. (Authorized dropshipping via the "Dropship Product" option is permitted.)
Price manipulation: Importing items at inflated prices to exploit buyer protection or escrow systems.
Counterfeit goods: Importing listings for fake, replica, or misrepresented branded items.
Intellectual property infringement: Using photographs, descriptions, or branding owned by third parties without authorisation.
Duplicate listings: Importing the same item multiple times to manipulate search visibility or deceive buyers.
Circumventing review: Altering imported listing data to bypass fraud detection systems.

18.5 Consequences of Abuse. Any violation of the above conditions will result in:

Immediate removal of the offending listing(s).
Permanent account blocking without prior notice.
Forfeiture of all pending payouts, escrow balances, and account balances — no refunds will be issued.
Reporting to relevant law enforcement authorities.
ReVaulted reserves the right to pursue civil legal action, including but not limited to claims for damages, legal fees, and financial penalties under applicable Bulgarian and EU law.
Users found in violation may be subject to financial penalties (fines) as determined by ReVaulted and/or competent legal authorities, in addition to any damages suffered by affected parties.

By using the cross-platform import feature, you expressly agree to these terms and acknowledge that ReVaulted actively monitors for abuse. This clause survives termination of these Terms.

19. Prohibited Activities

Users (buyers and sellers) must not engage in fraudulent, misleading, or unlawful conduct on the marketplace. This includes creating false accounts, misrepresenting identity or product information, manipulating transactions, interfering with platform operations, or attempting to access data or systems without authorisation.

20. Marketplace Integrity

Sellers must provide accurate descriptions, pricing, and availability of products or services. Buyers must not initiate false claims, chargebacks without cause, or attempt to obtain goods or services without payment. Any attempt to deceive, manipulate, or exploit the platform or other users is strictly prohibited.

21. Consequences of Fraud or Misuse

We may suspend, restrict, or permanently terminate any account involved in fraudulent or unlawful activity. We may also remove listings, cancel transactions, withhold payouts, or take any technical or legal measures necessary to protect the platform and its users.

22. Liability for Damages

If your actions cause financial loss, operational disruption, reputational harm, or legal exposure to the platform or to other users, you may be held liable for the full amount of damages arising from such actions. This may include investigation costs, chargebacks, refunds, administrative expenses, and legal fees, where permitted by law.

23. Payment Fraud and Chargebacks

Any unauthorized transaction, intentional misuse of payment methods, or unjustified chargeback may result in account suspension and investigation. You may be responsible for any losses, fees, or penalties imposed by payment processors as a result of fraudulent activity.

24. Dispute Resolution and Cooperation

Users must cooperate with our internal investigations and provide accurate information when requested. Failure to cooperate may result in account restrictions or termination.

25. Reporting to Authorities

We reserve the right to report suspected fraud, scams, or unlawful activity to law enforcement or regulatory authorities and to cooperate fully with any investigation.

26. DAC7 Tax Reporting Compliance

In compliance with EU Council Directive 2021/514 (DAC7),ReVaulted is required to collect and report certain information about Sellers to the relevant tax authorities. This includes: name, address, date of birth, tax identification number (TIN), and total sales revenue. Sellers exceeding 30 transactions or €2,000 in annual sales may be required to provide additional tax documentation. By using the Platform, you consent to this data collection and reporting. For more information, see our Privacy Policy.

27. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Bulgaria, without regard to conflict of law principles. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Sofia, Bulgaria. For EU consumers, this does not affect your right to bring proceedings in the courts of your Member State of residence, nor does it affect mandatory consumer protection provisions of your local law. EU consumers may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

28. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

29. Contact Information

For questions about these Terms of Service:
ReVaulted
Email: legal@revaulted.com
Sofia, Bulgaria

For privacy-related requests: privacy@revaulted.com
For general support: support@revaulted.com